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Cancellation of broadband contract

Tuning in

Good day

Please I am not having internet broadband

My account number is removed and my area reference is 31

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


Alessandro Volta

The most reliable way to cancel Virginmedia is to write to them at

Virgin Media,
SR43 4AA

Include your contract number and area code. 

Forum Team (Retired)
Forum Team (Retired)

Hello Gabriel22, thanks for posting on our help forum.

We're sorry to hear of the issue with your services recently, how have things gone since you last posted here?
Is the service still disconnected or has it come back on?
We'd love to help out in case you're still having trouble, let us know if you need our assistance.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Thanks very much.

The service has been restored 

Good day

Please when is it right, I mean how long before the expiration of the contract, should I write to cancel the it


Alessandro Volta

You have to give 30 days notice. 


Hey Gabriel22, thank you for reaching out and I am sorry you're looking to leave us.

As mentioned, you do need to give us 30 day notice.

If you wish to give your 30 days, notice you can do it  by just sending a text with a description of the cancellation to 07533 051809 this will go into a queue, or you can send a letter to Virgin Media, Sunderland, SR43 4AA. 

You can also ring the contact centre on on 0345 454 1111 they are open between 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks 

Matt - Forum Team

New around here?

Thank you very much 

Good evening

Please further more, I need help in understanding the exact date of handing in the letter to terminate the contract

I know that I should give a 30 day notice

My contract started in January and should last for 18 months

My question is should I hand in the letter in June or May

Please I am confused