Please I am not having internet broadband
My account number is removed and my area reference is 31
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Hello Gabriel22, thanks for posting on our help forum.
We're sorry to hear of the issue with your services recently, how have things gone since you last posted here?
Is the service still disconnected or has it come back on?
We'd love to help out in case you're still having trouble, let us know if you need our assistance.
New around here? Check out the do's and don'ts, in our Community FAQs
Hey Gabriel22, thank you for reaching out and I am sorry you're looking to leave us.
As mentioned, you do need to give us 30 day notice.
If you wish to give your 30 days, notice you can do it by just sending a text with a description of the cancellation to 07533 051809 this will go into a queue, or you can send a letter to Virgin Media, Sunderland, SR43 4AA.
You can also ring the contact centre on on 0345 454 1111 they are open between 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks
Matt - Forum Team
New around here?
Please further more, I need help in understanding the exact date of handing in the letter to terminate the contract
I know that I should give a 30 day notice
My contract started in January and should last for 18 months
My question is should I hand in the letter in June or May
Please I am confused