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Cancellation in cooling period


Has anyone had success in cancelling an order during the cooling period as reading previous chats it looks like it is very difficult as you get no repose from e mails or letters 

the current website directs you to a phone line which the directs you back to the website , so an endless loop getting nowhere 

would appreciate if anyone did succeed in cancelling and how they did it in the end !!

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Re: Cancellation in cooling period

Did you try (3) ?

There are 3 ways to cancel.

1. Call 150 from a VM phone or by dialling 0345 454 1111 options 1,1,4,4, from any phone - they are still picking up - calling at 08.00 is the best time

2. In writing to
Virgin Media Sales Operation Support,
Diamond Plaza, Daleside Road,
Nottingham, Nottinghamshire,
NG2 3GG.
Include dates, name address and all account details.
Do it by registered mail with a receipt for signature on arrival.

3. Or if a new customer in the 14 day period - completing the cancellation form you have been given as part of your welcome pack and returning this to us at the address specified on the form..


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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