Virgin Media Community

[dr_who]

How do I do this?

[Andruser · Accepted solution]

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#cooli...

If using post, make sure you send by recorded delivery, allow for any potential postal delays, and expect no immediate acknowledgement.  

[jbrennand · Accepted solution]

You have 3 options to cancel - number 3 for you?

1. Call 150 from a VM phone or by dialling 0345 454 1111 options 1,1,4,4, from any phone - they are still picking up - calling at 08.00 is the best time

2. In writing to
Virgin Media Sales Operation Support,
Diamond Plaza,
Daleside Road,
Nottingham,
Nottinghamshire, NG2 3GG.
Include dates, name address and all account details.
Do it by registered mail with a receipt for signature on arrival.

3. Or if a new customer in the 14 day period - completing the cancellation form you have been given as part of your welcome pack and returning this to us at the address specified on the form..