OK, now the first thing to consider is that whoever you spoke to (it was the offshore, sorry excuse for a customer service provision provision' wasn't it), was outright lying to you, or were so badly trained that they were simply making stuff up - this being a not too uncommon facet of VM's support?
It may or may not help you to know that the reported record between the first initial installation date and it actually happening was a tad over 13 MONTHS. The underlying reason are, well basically terminal incompetence and complete lack of interest by VM as to what their contractors are doing or not doing!
Now, naturally you could regard what you have been told with the contempt it deserves and simply cancel, alternatively, what you could do is simply nothing at all, assume that VM are too incompetent to connect you up and simply sign up with another supplier. If and when VM extract digit and sort you out, then you test the connection and immediately cancel it under the 14 day cooling off period regulations. But at least you know that the cables are all in place and working, should you have a bout of masochism and want to give VM another chance in the future!
Furthermore, in the interest of science, I'm going to make a prediction. In the next day or so, a member of the forum team (VM employees) will post in this thread, and make a comment along the lines of 'waiting for local council permissions', 'extra work needed' etc, they will, naturally completely ignore any explanation for the lying completely wrong advice you have been given by the aforementioned 'apology for a customer service provision', other that the oft mentioned 'feedback to the agent will be given' - well, great, that's all OK then!
Bottom line, you have now had a glimpse of how VM;s customer services work, and you aren't even a paying customer yet - having second thoughts?
