Cancel Engineer Visit

[Steveiow]

How do i cancel a visit from an engineer. The problem with my broadband has been resolved and I no longer require the services of your engineer. I cant find any way on the app to cancel the appointment. The appointment is booked for Monday 4th Sept between 4pm and 7pm.

[Daniel_Et]

Hi @Steveiow, thank you for your post and apologies for the delay in responding.

Did you manage to get this sorted in time?

For future reference, you can cancel engineer visits by accessing the "Orders & Appointments" section of our My Virgin Media account here. 

Regards,

Daniel