I am trying to cancel my broadband service from months now. These guys are making it impossible for me to reach them for cancellations. I have tried calling them, emailing them which always fails and chat on the website doesn't work either.
I have finally cancelled my direct debit. I am now out of UK and handed the equipment to a friend. I am not sure if Virgin media can ever be contacted to make them understand I don't want their service anymore.
Can anyone help me understand how they can be reached to return their router and cancel the service?
And ask them to send a returned equipment package to whoever's got the gear. Be aware there have been some fluff-ups with returned kit of late, so it is always possible that no returns pack will arrive, or VM may deny any knowledge even after it has been returned. If you've cancelled the DD and don't intend returning to the UK then don't worry - you'll have tried your best.
If you are returning to the UK, then cancelling the DD will probably have been treated by VM as a default on a credit agreement, and that'll show up in your credit history file, with unhelpful consequences for you, and you'll have to put some effort into getting that ironed out with VM and a "Notice of Correction" or similar added to the credit history.
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Re: Cancel Broadband Service is becoming impossible
It is sad that I have to post a physical letter to them to get some action done. I am not sure that would even help given their support standard. I even tried searching for an open office in London but that didn't work either.