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Can't use the online account after moving house

We moved house a few months ago and it appears to have been set up as a new account - we have been trying get set up on the online account but just keep getting errors. 

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The internet has been really bad lately but need to get logged into the account to check what's going on! 

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Re: Can't use the online account after moving house

yes that's correct, when you move your existing account is closed and a new one is created.

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My Broadband Ping - spgray

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