Can't reply to automated text for QuickStart

[Amy_S1]

I am moving home and taking my contract with me. I have booked QuickStart to get my kit set up in the new flat. However, I can't reply to the text which I need to respond 'GO' to get it sorted so I haven't been able to start the process and I need to have it up and running by this evening. Is there any way to solve this? I've been waiting to speak to someone on the Mover's chat service for hours!

[Natalie_L]

Hi Amy_S1,

Welcome to the Community and thank you for posting. 

I am very sorry for the issues replying to the text and for the wait on the chat. 

I have had a look from our side and it does look like you have been able to make some progress with this since your post. With this being the case, can you please reach out and let us know if you are now all set up and if everything is working okay?

Thank you,