Virgin Media Community

[DL101]

Hi, I'm unable to register an account with virgin mobile. I have spoken to one of the customer service team but they were unable to help. When I try to register, I keep getting this message and unable to proceed.

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Please double check your password follows the rules.
Please try again.
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Password rules have been followed and I see the green tick next to both password boxes. Please help!

[Emma_C]

Hi DL101, 

Thanks for your post and welcome to our community 

I'm very sorry to hear this and I can assure you this isn't the level of service we aim to provide. 

Have you been able to set up the online account since your post? 

If not then please reply to the personal message I'm sending you now and we'll take it from there. 

[Emma_C]

Glad we got it sorted for you, pop back if you need anything else! 

[DL101]

Thank you, Emma_C. Much appreciated.