Virgin Media Community

[JamesN90]

My new Virgin media connection went live four days ago and all seems to be OK so far. However, I cannot register online for my Virgin media. I just receive the message below:

"Your My Virgin Media account

We're sorry, but we're having a few technical problems and we can't set up your account at the moment.

Please come back and try again later"

I have been trying to setup my account for over a week now with no success.

[JamesN90]

Still can't register for My Virgin Media. Now getting a different error:

Oops, something's broken
We're sorry this isn't the page you wanted.
This part of the site isn't working at the moment, but it'll be up and running again soon.

Other parts of the site might be working as normal, so try using the links below to help you find what you want.

[Zach_R]

Hi @JamesN90,

Thank you for your posts and welcome to our community forums. We're here to help.

I am really sorry to hear that you've been having a bit of trouble trying to sign up for an online account recently. Is this issue ongoing for you today?

Thanks,


 

[JamesN90]

Hi Zach

It is still ongoing:

Your My Virgin Media account

We're sorry, but we're having a few technical problems and we can't set up your account at the moment.

Please come back and try again later

I raised a ticket with technical support on Tuesday but the issue is still unresolved.

[David_Bn]

Thanks for coming back to us JamesN90,

Our technical team will seek to be in touch with you once they believe this has been resolved to confirm you're able to register for a self-care account

Tickets usually take approximately 5 working days to resolve.

Do please come back to us by Wednesday of next week if you've still not been contacted by our team

Kindest regards,

David_Bn