Virgin Media Community

[amour]

Hi, I just got my quick start broadband kit today but can't seem to find anywhere to plug the wall socket into. I would call Virgin themselves but I received my package very late and they are now closed. Can anyone please tell me what's going wrong? 

[Tudor]

Take a look for the omnibox that should be on the outside of the house and see if you can trace any wires coming form it. Otherwise you will need a technician’s visit, arrange that by calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Paul_DN]

Hi amour,

Thank you for reaching out to us in our community and welcome back, sorry to hear you weren't able to find the wall socket, I was able to locate you on our system with the details we have for you and can see you have spoken to us and a technician has been arranged, if you need to cancel or reschedule this it can be done Via your Online Account.

If you do need any further help please reach back out.

Regards

Paul.