Menu
Reply
Jasard
  • 9
  • 0
  • 0
Joining in
175 Views
Message 1 of 2
Flag for a moderator

Can't get set up at new house as previous owner still has active connection

Hi,

We bought a new house and moved in on Monday. We've been told we can't get setup and need to wait for the previous owner to cancel it but the previous owner was an elderly lady that has moved in with her daughter and is proving difficult to get them to sort it. We desperately need it setup as we both work from home! We've been told the previous owner's son thought they cancelled in back in January and contact Virgin last week but didn't have the security password...

What can we do?!

0 Kudos
Reply
Christy_D
  • 1.43K
  • 203
  • 231
Forum Team
Forum Team
173 Views
Message 2 of 2
Flag for a moderator

Re: Can't get set up at new house as previous owner still has active connection

Hi there @Jasard 

Thanks for reaching out to us

I should be able to help with this so i'll pop you a private message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply