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Sparky1974
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Can’t get connected and VM staff hopeless

Hi, we just moved in to our new house and have been trying for two days to get broadband set up. We followed the Quick Start guide but nothing happened. We then called VM for help and were put through to the ‘move’ team but were cut off twice having waited on hold for almost 1 hour each time and spoken to no one. The next time we called, the VM guy didn’t know what to do so asked us to try calling a number which was the same number we had just called him on! He then put us through to the ‘move’ team who never answered – we were on hold for almost an hour again!
In the end, as it was past 7pm, we realised that no one cared enough to answer our call so hung up. 
We have homeschooling to sort out, one at college and three people who are working from home. Plus, it’d be nice just to be able to watch TV for a bit after unpacking boxes. 

Please help!

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yarfik
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Re: Can’t get connected and VM staff hopeless

U do realised that all uk call centers are shut due to covid.
With very few staff on here to help your restricted in what you can do with virgin, as most of the site is disable
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jpeg1
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Re: Can’t get connected and VM staff hopeless

Have you called the Activation number?  0800 953 9500

Sparky1974
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Re: Can’t get connected and VM staff hopeless

Thanks Jpeg1, that helped and we’re now up and running. 

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