Please help, it turns out the customer service representative I spoke to at 11am didn't know this, and ended up inadvertently cancelling my installation appointment today. I wasn't aware of this until I called up at 1pm to ask where the engineer is and was informed that the installation had been marked as completed.
Now the next available appointment is Wednesday evening. Please help, my flatmates are working from home and will be severely disrupted. Is there any way we could get the broadband working faster?
I'm astounded that we have fully functioning Hub here which is now for all intents and purposes completely defunct.
I didn't receive a new hub, since I ordered a full package including broadband, tv and phoneline, so the sales guy said I need an engineer instead of quickstart. So there is no quickstart involved right now (but yes in hindsight this would have been simpler).
I was not aware of the need to return the old hub, it simply stopped connecting at midnight today, since we were aiming for a quick transfer with low internet downtime..