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Can't find my hub

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Mumofboys
Joining in

on ‎01-12-2022 12:20

Hi, I’m trying to use the Virgin Media Connect App but it’s saying it can not find my hub. I’m currently connected to it on all devices and it seems to be working fine. I’ve tried rebooting the hub and uninstalling the app and reinstalling but to no avail.

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newapollo
Very Insightful Person
Very Insightful Person

on ‎01-12-2022 12:45

Hi @Mumofboys 

There is an known issue affecting a small number of users and the Connect app. VM are working on a solution.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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newapollo
Very Insightful Person
Very Insightful Person

on ‎01-12-2022 12:45

Hi @Mumofboys 

There is an known issue affecting a small number of users and the Connect app. VM are working on a solution.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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