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Can't connect my quick start package

Hello, i received the quick start package but I cannot get it to work.

I'm being told to call an engineer but I cannot find the link on the website, phone lines are not answering and the chat doesn't work.

I have a flashing green light on the bottom and a green fixed light for the wifi symbol. i already checked all the online documentation and it doesn't work.

@Virgin Media: Could you please provide assistance ASAP

Many thanks

Federico

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Re: Can't connect my quick start package

Have you connected the white cable to the white box on your internal wall?

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