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Gabz123
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Can’t cancel by phone

I have tried to cancel via phone several times only to be put on hold for half an hour and then for it to cut out. I am not prepared to keep spending money on calls - can a mod please contact me so that I can sort this out. 

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jbrennand
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Re: Can’t cancel by phone

Try calling at 08.00 - follow options 1,1,4,4, - that usually gets you through quicker.

You can also cancel in writing, at....

Virgin Media Sales Operation Support, Diamond Plaza, Daleside Road, Nottingham, Nottinghamshire, NG2 3GG.
Include dates, name address and all account details.

Send the letter by Royal Mail Guaranteed delivery and save a copy along with the proof of sending and the proof of delivery with signature

Whatever you do DO NOT cancel your direct debit until the final bill has been settled
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Also

Some information on cancelling & early disconnection fees are here...

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services#end

https://www.virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early...

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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