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Can't Set Up Broadband

Jammeus
Tuning in

on ‎19-05-2023 16:26

Hello,

 

I received my Virgin broadband hub yesterday, but I didn't have any wires to connect it as the virgin box on the wall does not have a corresponding fit.

Would I need to get an engineer out?

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

on ‎19-05-2023 16:28

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

John_GS
Forum Team
Forum Team

on ‎22-05-2023 10:59

Hi @Jammeus 

Thanks for posting and welcome to both Virgin Media and the community.

I'll send you a PM now to book a technician visit to install the services.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
Forum Team
Forum Team

on ‎25-05-2023 11:13

Hi @Jammeus 

Thanks for joining us on PM and allowing us to book the engineer visit in to sort your install out.

Please let us know how the visit goes.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Jammeus
Tuning in
In response to John_GS

on ‎28-05-2023 19:41

Hi John,

Everything went smoothly! Thanks so much 🙂

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