on 03-03-2022 00:12
Since getting my hub 4 my life is a misery. Constantly disconnecting, TV box having to be rebooted 2 to 3 times a day, cannot connect ps4 or laptop. The signal is weak all over the home. Never this much trouble with the hub 3.
Hub is in the same place as before. Tried to connect ps4 with cable and still no luck.
Can I get my old hub back please 🙏, or someone come and fix this.
on 02-03-2022 23:41
I've received my new hub, and sent my old one back. Have had nothing but trouble. Have to turn off my TV box 2 or 3 times a day to get signal, ps4 will not connect, and my laptop won't connect either.
The hub just disconnects at random points during the day. I'm actually ready to explode.
I just want my old hub back 😪
on 03-03-2022 01:39
on 03-03-2022 04:07
Hiya
Mixed up the number. Got the hub 4 and had been nothing but trouble since. Its the issue of not being able to connect ps4 and laptop that are bothering me most.
I have followed the steps for connecting to tivo etc. Nothing wants to work.
on 03-03-2022 15:30
on 06-03-2022 10:16
Hi Djoudi,
Thank you for reaching out to us in our community and welcome back, we are sorry to hear you were facing issues connecting your PS4 and Laptop after setting up your Hub 4.0, I have been able to locate your services with the details we have for you and haven't been able to see any issues at all, did you try the pin reset again exactly how jbrennand explained, are you now able to connect your PS4 and Laptop?
Please let us know how you got on, if you do need any further support, please do not hesitate to reach back out.
Regards
Paul.
on 17-04-2022 19:16
Ok. I've tried this reset 4 times now, and I am now having trouble getting a signal in my sitting room whilst still not being able to connect the ps4 and laptop.
on 19-04-2022 19:36
Thanks for getting back to us Djoudi,
I'm sorry you're still having some issues with the connection.
Looking at things from our side, I'm struggling to run through diagnostics. Can you please reset your hub, and let me know when you've done this so I can try again.
Alex_Rm
on 19-04-2022 20:17
on 19-04-2022 20:39
HI Alex,
I've reset the hub