Menu
Reply
Harry_C
  • 19
  • 1
  • 3
On our wavelength
562 Views
Message 1 of 9
Flag for a moderator

Can i get VM to fix this safety hazard of a main cable please?

VM come and run a new cable to my premises at the end of last year and connected it up, they said they would take photos and send up the chain for someone ot come and fix but nothing has been done, in 3+ months.

 

This main cable comes straight out of the ground right next to a well used public footpath and then proceeds to run along hedges (which is fine) and then is very very tightly pulled across the top of my drive (another trip hazard) and connected.

 

This really isn't on and is a terrible and i would like someone ot come and fix this. 

 

i'll attach photos. 

vm cable 1.jpegvm cable 2.jpegvm cable 3.jpegvm cable 4.jpeg

0 Kudos
Reply
Harry_C
  • 19
  • 1
  • 3
On our wavelength
448 Views
Message 2 of 9
Flag for a moderator

Re: Can i get VM to fix this safety hazard of a main cable please?

can i get some help with this please. 

0 Kudos
Reply
DJ_Shadow1966
  • 7.2K
  • 1.37K
  • 2.06K
Very Insightful Person
Very Insightful Person
419 Views
Message 3 of 9
Flag for a moderator

Re: Can i get VM to fix this safety hazard of a main cable please?

Hello

Staff can take between 7 - 10 days to get to your post.

On this occasion what I will do is too escalate this for their attention.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
David_Bn
  • 6.21K
  • 273
  • 531
Forum Team
Forum Team
383 Views
Message 4 of 9
Flag for a moderator

Re: Can i get VM to fix this safety hazard of a main cable please?

Good Morning Harry_C

 

Thanks for your post and I'm terribly sorry to see you've not had a revisit from our team to have this resolved.

 

I've dropped an E-Mail to the area field manager in your local area to visit your property

 

I'll seek to update you, once I have a response

 

Kindest regards,

 

David_Bn

0 Kudos
Reply
Z92
  • 2.59K
  • 208
  • 415
Trouble shooter
380 Views
Message 5 of 9
Flag for a moderator

Re: Can i get VM to fix this safety hazard of a main cable please?

Could do with knowing where the property boundary is? Is it the bricks? Virgin typically won't put your cable down next doors drive without a wayleave agreement in place, which might be why they have done it like this?

0 Kudos
Reply
Paul_DN
  • 6.89K
  • 386
  • 722
Forum Team
Forum Team
376 Views
Message 6 of 9
Flag for a moderator

Re: Can i get VM to fix this safety hazard of a main cable please?

Hi Harry_C,

 

Thank you for reaching out to us in our community and welcome, I am sorry to see this cable still hats' been tidied up , I will be more than happy to arrange a technician to get this resolved.

 

 

so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 


Regards

 

Paul.

0 Kudos
Reply
David_Bn
  • 6.21K
  • 273
  • 531
Forum Team
Forum Team
307 Views
Message 7 of 9
Flag for a moderator

Re: Can i get VM to fix this safety hazard of a main cable please?

Good Afternoon Harry_C,

 

Hope you've had a lovely weekend.

 

Can you please advise me if our team have been out to see you? 

 

I was advised the other day (whilst offline) that we'd be intending on visiting you on Monday (today)

 

Kindest regards,

 

David

0 Kudos
Reply
Harry_C
  • 19
  • 1
  • 3
On our wavelength
286 Views
Message 8 of 9
Flag for a moderator

Re: Can i get VM to fix this safety hazard of a main cable please?

Yes they came today and the cable is now buried and routed properly. 

 

thanks for the help 

David_Bn
  • 6.21K
  • 273
  • 531
Forum Team
Forum Team
275 Views
Message 9 of 9
Flag for a moderator

Re: Can i get VM to fix this safety hazard of a main cable please?

Thanks for confirming for me Harry_C

 

Pleased this is sorted and you're happy with the work

 

All the best

 

David_Bn

0 Kudos
Reply