Virgin Media Community

[322]

My BT contract and services ends on 11 September.  I received my Virgin Box and Hub yesterday - does this mean I can install my Virgin now and not wait for BT to end? Am I live and ready to install Virgin? Or should I wait till 11 September? 

[JOE-C · Accepted solution]

You can install your VM services straight away. We use a separate line to BT so installing your vm equipment will not affect your bt service. You will have a short period where both services are working untill your Bt finishes.

[322]

Hi - I’m worried that I have mistakenly deleted a text from Virgin Media regarding my new set up of TV & Broadband? I’m sure it said to click on link when ready to set up but I think I’ve deleted the text! 

[japitts]

Have you installed and connected your new equipment yet?

Quite often the activation process is entirely automated, but there's easy ways (call into the automated line - 0800 9539500) to deal with that otherwise.