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Can I change delivery address of QuickStart box?

Joining in

I’m probably not going to be in the new property when the QuickStart kit is going to be delivered, can I get the delivery address changed to my current address? Thank you


Fibre optic

Your best option would be to contact pre install team 0345 454 1111 opt 1, opt 3 and opt 1 if the equipment has been dispatched it would be to late for them to change the location

Forum Team
Forum Team

Hi there @guardo


Thank you so much for your first post and welcome to the community forums, it's great to have you on the team.


I'm so sorry to hear you were facing this issue and a big thank you to @Portery for their help so far.


Have you been able to speak to the preinstalls team since your last post?