on 25-02-2022 16:53
Every day since October 2021, after works completed for the Gig1 upgrade, my connection has constantly been disconnecting.
I've had 4 Engineers out however none seem to want to investigate the network, as they "can't see an issue".
My connection drops out and stays out from 6-7pm,
Can anyone please tell me what my Graph is showing here?
The red is from an engineer visit today who said that my cabinet has a splitter, and that I was on one side with hardly any/no other people plugged in, and that I've been moved over to the other side of it, with a lot more, but hopefully a chance of less problems....
It's yet to be 6-7pm so will see what happens.
He did not believe I was getting disconnections as his equipment showed one last wednesday,
I probably get dozens if not hundreds PER DAY.
Only when I showed him video evidence of the day after, when I was having disconnections, he believed it....
Anyway,
here is my graph:
on 25-02-2022 16:58
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on 25-02-2022 17:04
on 25-02-2022 17:27
Just had another disconnection:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 186000000 | 6.8 | 41 | QAM 256 | 7 |
2 | 138000000 | 7.1 | 41 | QAM 256 | 1 |
3 | 146000000 | 7.1 | 41 | QAM 256 | 2 |
4 | 154000000 | 7 | 41 | QAM 256 | 3 |
5 | 162000000 | 7 | 41 | QAM 256 | 4 |
6 | 170000000 | 6.8 | 41 | QAM 256 | 5 |
7 | 178000000 | 6.7 | 41 | QAM 256 | 6 |
8 | 194000000 | 7 | 41 | QAM 256 | 8 |
9 | 202000000 | 7.1 | 41 | QAM 256 | 9 |
10 | 210000000 | 7.4 | 41 | QAM 256 | 10 |
11 | 218000000 | 7.3 | 41 | QAM 256 | 11 |
12 | 226000000 | 7.3 | 41 | QAM 256 | 12 |
13 | 234000000 | 7.3 | 41 | QAM 256 | 13 |
14 | 242000000 | 7.3 | 41 | QAM 256 | 14 |
15 | 250000000 | 7.4 | 41 | QAM 256 | 15 |
16 | 258000000 | 7.5 | 41 | QAM 256 | 16 |
17 | 266000000 | 7.6 | 42 | QAM 256 | 17 |
18 | 274000000 | 7.6 | 41 | QAM 256 | 18 |
19 | 282000000 | 7.7 | 41 | QAM 256 | 19 |
20 | 290000000 | 7.8 | 41 | QAM 256 | 20 |
21 | 298000000 | 7.8 | 41 | QAM 256 | 21 |
22 | 306000000 | 7.8 | 41 | QAM 256 | 22 |
23 | 314000000 | 7.6 | 41 | QAM 256 | 23 |
24 | 322000000 | 7.6 | 41 | QAM 256 | 24 |
25 | 330000000 | 7.4 | 41 | QAM 256 | 25 |
26 | 338000000 | 7.4 | 41 | QAM 256 | 26 |
27 | 346000000 | 7.6 | 41 | QAM 256 | 27 |
28 | 354000000 | 7.6 | 41 | QAM 256 | 28 |
29 | 362000000 | 7.6 | 41 | QAM 256 | 29 |
30 | 370000000 | 7.5 | 41 | QAM 256 | 30 |
31 | 378000000 | 7.5 | 41 | QAM 256 | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 41 | 0 | 0 |
2 | Locked | 41 | 0 | 0 |
3 | Locked | 41 | 0 | 0 |
4 | Locked | 41 | 0 | 0 |
5 | Locked | 41 | 0 | 0 |
6 | Locked | 41 | 0 | 0 |
7 | Locked | 41 | 0 | 0 |
8 | Locked | 41 | 0 | 0 |
9 | Locked | 41 | 0 | 0 |
10 | Locked | 41 | 0 | 0 |
11 | Locked | 41 | 0 | 0 |
12 | Locked | 41 | 0 | 0 |
13 | Locked | 41 | 0 | 0 |
14 | Locked | 41 | 0 | 0 |
15 | Locked | 41 | 0 | 0 |
16 | Locked | 41 | 0 | 0 |
17 | Locked | 42 | 0 | 0 |
18 | Locked | 41 | 0 | 0 |
19 | Locked | 41 | 0 | 0 |
20 | Locked | 41 | 0 | 0 |
21 | Locked | 41 | 0 | 1 |
22 | Locked | 41 | 0 | 0 |
23 | Locked | 41 | 0 | 0 |
24 | Locked | 41 | 0 | 0 |
25 | Locked | 41 | 0 | 0 |
26 | Locked | 41 | 0 | 0 |
27 | Locked | 41 | 0 | 0 |
28 | Locked | 41 | 0 | 0 |
29 | Locked | 41 | 0 | 1 |
30 | Locked | 41 | 0 | 1 |
31 | Locked | 41 | 0 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 47.3 | 5120 | QAM 64 | 1 |
2 | 53700000 | 47.5 | 5120 | QAM 64 | 2 |
3 | 46200000 | 47 | 5120 | QAM 64 | 3 |
4 | 39400000 | 47 | 5120 | QAM 64 | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 25-02-2022 20:05
The red circled bit of high latency seems to have happened to many people. The red block on the right is the disconnection.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker
VM will not dispatch any technicians when an area fault exists.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.