Hello,
I have joined since the 24th of March, and I keep getting engineers visiting and saying the same thing, that they need to do some cabling works outside, they say someone is coming tomorrow morning then no one comes.
Happened twice, and now I have yet another engineer visit on the 16th, who will say the same thing? Contact centre is very unhelpful and extremely dodgy. I was given a number for technical support, 08000525738, but when I called she wasn't helpful at all, and both calls keep talking over me, it feels like they are fed up before they hear what the issue is. They just keep repeating 16th the engineer is coming.
I joined VM when it first introduced fibre broadband and left in under a month due to horrible service. It has been over 10 years now, I have been with BT and happy with them, VM just offered a lot faster internet and I was hoping after almost 10 years, things have changed...why can't I just get a date where everything is clear. There is no webchat, I talk to a useless robot. Phone is useless, I am getting bombarded by emails for feedback yet no email to raise my frustration with...£68 a month...and this service...?