We are in the process of moving to our new home and have arranged swap over / installation date. The house we are moving to does not have cable, so arrangements were made for cabling team to run cable from street to front of house. I requested that they notify me when they would like to do the job as I wanted to be present when they did the job.
We have had front garden dug over so there is just soil right up to bay window. I was told twice that I would be contacted to notify me when they were coming. Unfortunately, no one contacted me and we noticed today that brown box has been installed under the window. The problem (apart from not being notified) is that it is really shallow. Initially the green corrugated tube goes under soil maybe 5cm, but then rises back up, so it is literally just a couple of cms from the surface at most. If you kick over some of the soil it is exposed!
Surely this is not good practice. Surely it should be a spades depth at least? This will pose problems if we want to block pave as it will be in the way, but more importantly it means we can easily cut through it when digging / planting etc.
Given that we currently have no turf it should have been even easier for them to dig it down appropriately. I have spent all afternoon on the phone going from department to department to try discuss this. Really dissapointed with the communication, the fact they went on to my property without notifying me and of course for not really burying the cable.
Wouldn't virgin want to avoid the cable being damaged so easily? Its not as as if they did it close to side hedge. It is clearly going to be damaged at some point in the future.
