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Sarahjane29
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Cables outside broken

Rang up support as no tv, wifi or phone. 
spoke to someone who said outage in area. Very unusual for all to go though. So I checked cables outside initially at box and then end of cable. 
where cables enter property (front garden) one is in bits and one might be gone. Rang back and they are still saying outage in area. 

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tecdude
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Re: Cables outside broken

You need to contact them. You could text - 07533016422 but it probably better to call to get the issue sorted sooner.
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japitts
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Re: Cables outside broken

I presume when you say "WiFi" you mean broadband 😉 Virgin supply you with a broadband connection, which your router converts into wireless & wired connections.

First check - is anything reported on the local status line, 0800 5610061? Genuine area faults causing loss of service, should be.

Are you saying that you can see physical damage to your cables?

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Roger_Gooner
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Re: Cables outside broken

Can you post some photos?

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Sarahjane29
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Re: Cables outside broken

Yes physical damage. 

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japitts
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Re: Cables outside broken

If there is, genuinely, a loss-of-service fault in the area this could cause issues with booking tech visits for the same - but the existing fault should be listed on the status line. Not necessarily the online status page.

Photos of the damage would be ideal - let's see what we're dealing with here.

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