Rang up support as no tv, wifi or phone. spoke to someone who said outage in area. Very unusual for all to go though. So I checked cables outside initially at box and then end of cable. where cables enter property (front garden) one is in bits and one might be gone. Rang back and they are still saying outage in area.
If there is, genuinely, a loss-of-service fault in the area this could cause issues with booking tech visits for the same - but the existing fault should be listed on the status line. Not necessarily the online status page.
Photos of the damage would be ideal - let's see what we're dealing with here.
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