Cables just installed in street. Neighbours can join but i cant.
3 weeks ago
Virgin have just done a street cabling install and we all now have termination boxes outside our front gates.
You can see the new tarmac leading from my house all the way up to the new grey box at the end of the street.
Only problem is that for some reason when I try to join, the houses either side of me are able to get to the "were sure we can get you your perfect package but we just need more info" screen, but when I try to apply with my door number, it flat out says there is no service in my area.
Why would this be the case?
Is this a case for a spotter?
Any help will be much appreciated.
(why is everything in bold apart from the last line haha)