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GrizzleBoy
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Cables just installed in street. Neighbours can join but i cant.

Hi there.

Virgin have just done a street cabling install and we all now have termination boxes outside our front gates.

You can see the new tarmac leading from my house all the way up to the new grey box at the end of the street.

Only problem is that for some reason when I try to join, the houses either side of me are able to get to the "were sure we can get you your perfect package but we just need more info" screen, but when I try to apply with my door number, it flat out says there is no service in my area.

Why would this be the case?

Is this a case for a spotter?

Any help will be much appreciated.

(why is everything in bold apart from the last line haha)

 

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Christy_D
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Re: Cables just installed in street. Neighbours can join but i cant.

Hi there 

Let me check this for you

I'll pop you a private message for more details

Thanks

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Ayisha_B
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Re: Cables just installed in street. Neighbours can join but i cant.

Hi @GrizzleBoy,

 

Welcome to our Community Forums and thanks for your post. 

 

Hope @Christy_D was able to clarify this for you. 

 

Let me know if you have any other questions 🙂 

Ayisha_B
Forum Team



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