on 13-04-2021 10:33
Despite being told not to, Virgin Installers came back to my property the next day and looped cables across my property to give service to the adjacent property.
I want these cables re-routed away from the property. What was a simple installation of one cable and box, now feeds four properties. Virgin do not have permission to do this, who should I contact to get these cambes removed?
No wayleave was granted or sought.
Answered! Go to Answer
on 22-04-2021 17:55
Right of access agreed, no issue ,with 24 hours notice however no right to any installations.changes or alterations without my specific permission. This applies to both internal and external features and walls
on 22-04-2021 18:05
on 23-04-2021 16:09
Hi apcyberax, thanks again for your input,
Interesting theories from contributors about criminal damage, has gripped the thread, but its drifting well off topic for me.
I want to bring the thread back to getting the cables removed from my property without court action, without slicing through the cables, and we all walk away happy.
I have had some initial contact from VM I just hope they follow through and get the Area Manager to drop in to sort it out.
Anyway we must give them a chance to come up trumps first
Thanks again for your input
on 23-04-2021 21:18
on 24-04-2021 09:01
Good morning @michaelCB
Just a quick update, this morning I have emailed the AFM with the request that they call you so we can get things resolved. As soon as I get any further information I will let you know.
Kind regards,
Zak_M
on 24-04-2021 12:31
PROBLEM SOLVED
Virgin team turned up this morning
In the meantime and during the timespan of forum comments I decided for everyone involved to sign up with Virgin and remove BT for broadband to the house. Not an ideal cost solution for me, but certainly in installation and cable recovery terms, much easier .
Now we deciced to use Virgin, they are able to use some of the old cables, and redundant cables have been removed totally from old installation.
Old Virgin telephony cable has been removed. I will be doing the brickwork repair myself where cleats were removed and hole where the cable was removed.
SUMMARY
Although the background issues still exist on permissions from tenants and wayleaves it will be a problem elsewhere Im sure, they are now not an issue for me.
Virgin have listened and a compromise reached. Thanks to all
So in summary and to close the thread the installer (Nelson) and partner have finished and left site, job well done.
Thanks to all on the forum and to
Zak_M (forum member) and I suspect Virgin staff for your help
on 24-04-2021 12:32
Zaz_M, thanks for your help all done
Michael
on 24-04-2021 12:42
Really glad to hear that we have managed to get this sorted for you.
Kind regards,
Zak_M
on 04-01-2022 16:33
Hi Zak I’ve been on the forum regarding this. I’m connecting many customers and would like this relocated so I can landscape the garden. I don’t want to leave at end of contract but it’s becoming frustrating nobody is offering help with this. My dad owned the house before me and it was never like this. I would like all these cables to be rerouted out my garden.
on 04-01-2022 16:48
I remember your other posts on this, which seem to have been left in Virgin's capacious 'Too hard to resolve' file.
It would be as well to check any paperwork that your Dad may have had, because if he ever signed a wayleave for the connections to other houses they are going to be reluctant to move them.