Cables do not fit the VM wall socket.

[MillieJ]

I have a new self starter kit and the VM wall socket does not fit my new cables. Do I need an adaptor to make this work? 

 

 

 

 

[Adduxi]

The cable in the first picture is the one. As there is no VM socket you will need this adapter to allow the two cables to join up. 

ttps://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd?storeId=1318&ds_rl=1...

[MillieJ]

I thought it was an adaptor I needed, thanks for confirming. 

[Ryan_N]

Hi MillieJ, 

Thank you for your post and welcome to the forums. 

Don't worry - it can happen from time to time and we're able to put things right for you. Can you let me know if you've been able to speak with the team since your post? Please let me know how everything is and then I can take it from there. 

Cheers, 

Ryan.

[MillieJ]

Hi Ryan,

No I haven’t spoken to an advisor. I was advised by someone in the forum with a suggestion for an adaptor, which I’ll buy this weekend. 

My hub box is damaged. See photos below, both sides are pushed in in the corner of the unit. Will it be replaced and will it effect my connection? 

Thanks

 

 

[nodrogd · Accepted solution]

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@MillieJ wrote:

Hi Ryan,

No I haven’t spoken to an advisor. I was advised by someone in the forum with a suggestion for an adaptor, which I’ll buy this weekend. 

My hub box is damaged. See photos below, both sides are pushed in in the corner of the unit. Will it be replaced and will it effect my connection? 

Thanks

 

 

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They are supposed to look like this. It’s not damaged.

[MillieJ]

Ok, a slightly odd design! But, if that’s how it’s suppose to look then at least I know it will work fine when I eventually get it working! 

Can you advise on an adaptor? See my original post or what has been suggested is the correct adaptor?

Thanks

[Adduxi]

Yes it’s the right adaptor.  🙂

You can also screw that cable directly to the Hub for testing. However that would leave the Hub running without the isolator. 

Or call and get a manned install if you really want a wall socket installed. 

[nodrogd]

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@MillieJ wrote:

Ok, a slightly odd design! But, if that’s how it’s suppose to look then at least I know it will work fine when I eventually get it working! 

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The design makes it more stable when all the cables are plugged in at the back.