Cables/Entry Point

[pridding]

Hi All - is it possible to arrange for a VM engineer to re-route the modem cable and/or change the entry point for it ?

Regards

Paul

[newapollo]

Hi Paul,

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

[Gareth_L]

Hello pridding

Thanks for your fist post on our Community.

If you haven't been able to arrange the relocation yet. Would you like me to take a look at this for you?

If you don't mind, I will need to send you a private message to pass security anyway,
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[pridding · Accepted solution]

Thank you so much!