on 28-07-2023 17:32
Hi All - is it possible to arrange for a VM engineer to re-route the modem cable and/or change the entry point for it ?
Regards
Paul
Answered! Go to Answer
on 05-08-2023 00:43
on 28-07-2023 17:40
Hi Paul,
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)
When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
on 30-07-2023 13:58
Hello pridding
Thanks for your fist post on our Community.
If you haven't been able to arrange the relocation yet. Would you like me to take a look at this for you?
If you don't mind, I will need to send you a private message to pass security anyway,
If you can check your logo at the top right of your screen that would be great.
Regards
Gareth_L
on 05-08-2023 00:43
Thank you so much!