I’ve just gone through the quick setup and all is good - the box is working and the connection speed great. However, the broadband cable is a bit too short so I wanted to get a longer one but I’m not sure what type of cable it is.
I have the fast fibre connection to a Hub 3.0 - if anyone can help that would be much appreciated.
hmmm not sure i agree with the chargeable bit above if this is a new self install - you should call it in as faulty in that the box is not where you want it or damaged [maybe] and they should relocate things FOC
i would have thought VM here would have offered that @Emily_G
if they disagree i would look to invoke the 14 day cooling off period to leave - that should concentrate someones mind
I assume that this is just a change to the internal cable arrangement from the VM box on the wall? You should not change the position of this box or where the cable comes into the house.
If it's just the internal cable, then search online for suitable cables terminated with connectors and adapters
There are some things you need to consider, however.
There must be an isolator between the incoming coax and any equipment in your home. Unfortunately VM don't seem to have a standard for this. Sometimes this isolator is in the box inside your home. Sometimes it's a separate inline tube like device. More recently it's incorporated in the coax that goes between the wall box and your equipment. This isolator prevents the most common problem with CATV systems which is ground loop noise ingress. If the only isolator you have is in the existing cable you must keep this connected.
The second thing to consider is that a longer cable will introduce some signal loss. Whilst this will be small if your signals are already marginal then this could cause problems which could only be resolved by a chargeable call out. It's probably best to check your signal levels with the current setup by going to the SH3 web interface.
Finally, if you do have any problems in future and require a call out then it would be best to revert your arrangement beforehand.