@pivoraki wrote:
Hi goslow,
So technician came when I wasn't home. He replaced 3-way splitter with a 4-way one, so we've got a broadband now. Tidying up the cables was, probably, too much of an extra mile for him, so he left everything as it was. See the picture attached. I'll have to tidy it up myself.
Very disappointing to see that @pivoraki but (sadly) not that surprising, as there have been similar topics on here in the past with similar outcomes.
Personally, I'd advise against any DIY tidy-up. When a set of connections are in as bad a condition as that, even moving them around a bit may cause an issue for someone connected to that mess. I'm sure VM will be quick to use the 'you touched it last' line if you interfere with it and a problem arises.
Nicely summed up by @Jonny-M. There is something sadly adrift with VM's corporate (and engineering) culture for any installation to end up looking like that and subsequently be passed by other technicians and left as-is to become an even bigger mess.
Hopefully @-tony- has been able to ask the forum team to come back to the topic again for a second look. It will be interesting to see what happens next.