Virgin Media Community

[Agnes161626]

Hello. Today I've received Hub 3 for the first time installation.

And any of cable's won't fit. Not the to wall socket and not to the internet socket either. What should I do now?

[Anonymous]

The forum would probably benefit from photos of the sockets and the cables if possible please. 

[Client62]

Call the Pre-installation and delivery team on 0800 052 1734 - explain the situation.

If an engineer is offered - accept that.

[David_Bn]

Thanks for your post on our Community Forums @Agnes161626, and a very warm welcome to you!

Sorry to hear that the cables don't fit when trying to complete the QuickStart installation.

Can you please confirm if you've been able to follow the advise from @Client62 and have an engineer issued to you?

Do please keep us updated.

Kindest regards,

David_Bn