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Cable removed by vigin no new cable installed

Just joined

Virgin arranged to replace cable in street to house, came on 14 September,removed old cable and didn't install new.

Now telling me I won't get my cable/tv/ phone back until 10th October!!

How can this be an acceptable way to run a communications company and leave a customer without service for 26 days

I speak to various people who pass me around and don't ever ring back or offer any help


Forum Team
Forum Team

Hey @livesld,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your cabling and the way that it has been left and also the time taking for it to be done.

I have looked into this and that is the first available date for the cable to be put back in place, I would be happy to raise a complaint for you but would need to take some details via private message to do that, do you want me to do that for you?