Virgin Media Community

[grassosg]

Hi, 

We are installing a wood burning stove in our house and the cable needs to be relocated to be in the expected safe distance. The length of the cable is fine so no need to extend or cut it. 

Is a VM engineer required here or we are safe to move the cable and splitter?

Thanks George

[japitts]

If your current VM connections will still work in your required locations, then I don't see any issue.

If you need to move any connection points or amend any cabling, then you'll need a non-fault tech callout at a cost of £25

[grassosg]

Thanks for your response, I am of the same opinion. 

Hopefully someone from the mod team can also confirm. 🙂 

[Hayley_S]

Hello @grassosg,

Welcome, thanks for posting.

I am sorry for the delay.

Would you be okay with the £25 charge? If so I can help you book this.

Many thanks,