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Cable relocation

grassosg
Joining in

on ‎31-03-2022 21:41

Hi, 

We are installing a wood burning stove in our house and the cable needs to be relocated to be in the expected safe distance. The length of the cable is fine so no need to extend or cut it. 

Is a VM engineer required here or we are safe to move the cable and splitter?

Thanks George

 

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎31-03-2022 22:02

If your current VM connections will still work in your required locations, then I don't see any issue.

If you need to move any connection points or amend any cabling, then you'll need a non-fault tech callout at a cost of £25

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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grassosg
Joining in
In response to japitts

on ‎01-04-2022 18:18

Thanks for your response, I am of the same opinion. 

Hopefully someone from the mod team can also confirm. 🙂 

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Hayley_S
Forum Team (Retired)
Forum Team (Retired)
In response to grassosg

on ‎04-04-2022 08:47

Hello @grassosg,

Welcome, thanks for posting.

I am sorry for the delay.

Would you be okay with the £25 charge? If so I can help you book this.

Many thanks,

Hayley
Forum Team



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