Hi - we’re doing some building work. Asked for the cable to be relocated and an engineer came out and said we should get the builders to run the new cable (he provided it) and he’d pop back and reconnect it at both ends once done. Unfortunately the phone number I took doesn’t work - must have got it wrong. I can’t figure out for the life of me how to get through to the right customer service department to arrange an engineer visit. Should be a 10 min job to unscrew the old terminator inside and connect it to the new wire, plus join it to the incoming cable outside so we can bury it. I don’t want to pay a £99 fee if I don’t have to.
Any advice on which number I can call? Holloway area (North London)