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jackbertram
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Cable reconnection after building work

Hi - we’re doing some building work.  Asked for the cable to be relocated and an engineer came out and said we should get the builders to run the new cable (he provided it) and he’d pop back and reconnect it at both ends once done.  Unfortunately the phone number I took doesn’t work - must have got it wrong.  

I can’t figure out for the life of me how to get through to the right customer service department to arrange an engineer visit.  Should be a 10 min job to unscrew the old terminator inside and connect it to the new wire, plus join it to the incoming cable outside so we can bury it.  I don’t want to pay a £99 fee if I don’t have to.

Any advice on which number I can call?  Holloway area (North London)

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chenks
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Re: Cable reconnection after building work

you should probably just call the normal CS line and request the work.
they will probably try and charge the standard £99 fee though.
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coldeste
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Re: Cable reconnection after building work

Hi,

Just wondering if you got anywhere with this?

I have a similar situation at the moment.

Thanks,

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Emma_C
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Re: Cable reconnection after building work

Hi Coldeste, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in getting back in touch, we have been busier than usual. 

If you wanted the equipment to be relocated due to cosmetic reasons then this would be £99.00. 

If this is something you want to go ahead with then do let us know and we can book it from here. 

Emma_C - Forum Team
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