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ashleypenny
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Cable pulled in street, how long until able to order?

Saw some guys in the street today pulling cables between the bt ducts in the street

Asked them what they were up to, thinking it was youfibre, and they advised they were putting virgin in

is there any way to check how long it will take until we are able to order it? Fastest broadband we can get atm is 76mb via open reach so dying for it 😂

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Christy_D
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Re: Cable pulled in street, how long until able to order?

Good morning,

Of course, i'll send over a private message so we can check this for you.

Many thanks

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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ashleypenny
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Re: Cable pulled in street, how long until able to order?

Thanks. Info provided via PM last week. Virgin site now days "coming soon" when I enter my postcode so something has changed, just curious if it's weeks or months that we have to wait until we can order from this stage 

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Gareth_L
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Re: Cable pulled in street, how long until able to order?

Hi ashleypenny

Quick message to see if you had a reply back from @Christy_D

Gareth_L

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ashleypenny
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Re: Cable pulled in street, how long until able to order?

Not as yet 

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Kath_F
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Re: Cable pulled in street, how long until able to order?

Hi ashleypenny, 

Thanks for coming back to us on this one. 

Apologies to hear you've not heard anything back yet. Once cables are installed there is quite a lot of background work needed to connect the network and to get everything up to date on our systems. 

The teams don't like to give specific dates in case there are any delays. We can check on a rough date though. 

I have sent you a private message regarding this requesting some information. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,

Kath_F
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