May I suggest that you peruse the various threads on here regarding delayed installation, just to give you an idea of what you are facing? As far as I know the record is some thirteen months (no, I’m not joking) between the poor mug valued customer being promised an installation date and to when they actually got connected - just to set expectations!
Now having said that, then, alas, no there is nothing that you, or nor anyone else, who may or may offer to help, are able to do anything to accelerate this. Unfortunately that also includes the forum team members, who are VM employees, on here, who will offer to get detail from you and see what is going on (hint: it’s a degree of delaying tactics, nothing will come from it), because of the way that VM’s management have decided to run their customer support provision! Sad but actually true!
You will get connected, when and if, the contractors get around to doing it, and there is nothing you, nor VM, can or will do to change this!
So, the question is this ‘what will you do about it’? Maybe, give up of VM altogether, on the grounds of incompetence? Or an alternative connection, a 4G or 5G mobile connection on a monthly rolling programme etc
