Virgin Media Community

[Mikaman]

We are having our driveway resurfaced. We tried with the greatest of care to look after the cable running to our house, but unfortunately one of them has been cut. How do I go about getting this repaired or replaced?

[Tudor]

There will probably be a charge of £25 

Call Customer Services on 0345 454 1111/150 if you have a VM landline that’s working or wait a day or two for a VM staff member to get to your post.

[Mikaman]

Thanks. I called customer service and they are sending someone out tomorrow. This is strange, as I called customer services yesterday and they gave me a separate number to call, which I did, but the whole service on that number was automated and I didn't get to speak with anyone.

[Gareth_L]

Hello Mikaman, 

Can we please ask if this has now been resolved?

Gareth_L

[Mikaman]

Hi Gareth. Yes the issue has been resolved. A Virgin engineer came two days ago to sort it.

[Steven_L]

Thanks for the update @Mikaman and I'm glad that the issue has now been resolved for you.

Regards,

Steven_L