on 07-09-2022 15:11
Just had Virgin Media installed other week went outside yesterday and noticed the cable from virgin connection point to my house is sticking out of lawn in at least 3 places cant even mow the grass I cut through it ! I know ground has been rock hard with the hot weather we had but come on I cannot believe they didnt know before they left. So who do I kick off to ?
on 07-09-2022 15:18
@scottyb1 wrote:Just had Virgin Media installed other week went outside yesterday and noticed the cable from virgin connection point to my house is sticking out of lawn in at least 3 places cant even mow the grass I cut through it ! I know ground has been rock hard with the hot weather we had but come on I cannot believe they didnt know before they left. So who do I kick off to ?
Usual format is to post up some photos of the problem on here which the VM forum team can refer on for action.
Someone may then move your topic out of 'Community Natter' (as the forum team don't often reply on here) and into another forum where it will get a VM response.
on 09-09-2022 15:26
Hey @scottyb1,
Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear that your cabling isn't properly buried, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L