on 08-09-2023 07:35
VM nailer a neighbours cable to my fence as a lazy way of not burying it. The neighbour is refusing to remove from my fence. I have previously reported this to Virgin who have done nothing. I want this cable removed as the fence is being demolished. I would akso like the installer spoken to - how can he think this is acceptable?
Answered! Go to Answer
on 08-09-2023 19:19
on 08-09-2023 07:59
Provided it is your fence ( not a joint responsibility ) you can pull the cable off the fence.
It may be best to do so early as VM are not going to return because their customer is not reporting the new installation as unsatisfactory.
on 08-09-2023 08:29
Hi yes it is my fence and clearly my fence so god knows why Virgin nailed it there. I cannot go on his property though to rip the cable off plus its been threaded through posts and allsorts so not a straight forward rip off. Im so annoyed 😢
08-09-2023 09:27 - edited 08-09-2023 09:28
Client62 is quite correct, nothing will happen unless the customer complains. And VM won't even talk to you without a contract number and password.
But if that is your fence, no one can stop you removing any part of it and if that means the unauthorised cable is damaged, well it's not your problem.
on 08-09-2023 09:33
It's your fence and do as you please. If 3rd party fit something without your permission and gets damaged that's their problem.
on 08-09-2023 09:36
But id have yo enter his garden for that and hes not a nice guy and im a single woman here. Really dont know what to do. I thought Virgin answer these queries too? If i cut the cable from my side what would be the repercussions from Virgin? Thank you all btw
on 08-09-2023 09:38
You said the fence is being demolished. Did you mean you are planning to do that? If so, go ahead.
on 08-09-2023 09:41
It is being taken down yes but the engineer has weaved it into my fence as well as nailing to my fence so the cable will be cut in the process. It is not fair to expect my builder to do extra work to ensure a cable is kept safe when i had no idea it was there. Just wondering what virgin would do when this cable is cut in order to get the fence down?
on 08-09-2023 09:45
Just let the builder get on with his job and cut the cable where needed from your side. Virginmedia can do nothing until the customer complains about loss of service.
on 08-09-2023 09:46
Thank you 😊 why do they do this? Laziness?