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Cable install outside property

Hello,

I arranged a pre install meeting with virgin to ensure the installation would put the cable under some block paving at the front of the house.

install team said no problem.

3 weeks later, an engineer visits to fix another problem and says virgin can’t help the cabling, and should not of committed to this...

really disappointed....anyone know if virgin do this sort of work and best way to complain as I assume this request is on virgins records somewhere.

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Alessandro Volta
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Re: Cable install outside property

Is the paving on your boundary?


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Re: Cable install outside property

Yes. By a long way.

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Re: Cable install outside property


@Penners wrote:

Yes. By a long way.


Then virgin can install. However you need to lift up the slabs before they arrive and place them back down afterwards. Virgin won't do this. 

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