Virgin Media Community

[simonjodieaidan]

Hi,

I've been digging in my garden today and managed to nick the virgin cable. It has no casing around it and is about 3 inches from the surface. This can't be right can it? Surely it should be deeper and protected with casing? I've booked an engineer appt for tomorrow but I want them to know the situation before they get here so they can fix it ASAP rather than them turning up tomorrow and saying they need to come back. I've called the helpline 4 times today and everytime I've been on hold for 45 mins and then the call disconnects. 1. Is there anyway I can get a message to the engineer and 2. How easy is this going to be to fix and how quick? 

[jb66 · Accepted solution]

Its normal to not be very deep and its common to not having casing.  Its extreamly easy to fix 

[simonjodieaidan]

Thanks for the reply. So they should be able to fix it tomorrow?

[jb66 · Accepted solution]

The only cable they cant fix immediatly is its a fibre cable, if its regular coax they can cut it and put a new join on. Im assuming its coax as all fibre cables are protected with a small black tube

[simonjodieaidan]

I think it's this cable but it is from the box attached to my house and out to the street.

[jb66 · Accepted solution]

That's coax so easy fix

[MikeRobbo · Accepted solution]

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@simonjodieaidan wrote:

I think it's this cable but it is from the box attached to my house and out to the street.

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You need some sharp sand and well rotted manure in that soil.

[jpeg1 · Accepted solution]

It will only be repaired where it is, so you'll have to be careful in future when digging along the line of the cable.

[simonjodieaidan]

Thanks everyone for your help on the cable and also my soil issues!