Virgin Media Community

[Ericshimano]

Dear all,

I have try to install and try to plug-in the cable to the wall, but the socket is different than Hub 3, (Hub 3 not Cat6 plug-in switch and my wall socket is cat6)

what can I do now?

[Ericshimano]

 

 

 

[jbrennand]

The white cable is connected to an openreach box and not to the VM wall socket and so in nothing to do with VM.

Are you saying that your VM Co-ax cable will not fit in the Hub3 socket on the photo above? It looks an odd shade of light brown in the photo - is there something covering it ?

[Ericshimano]

That is existing socket which used by my house owner before, and he was used another ISP, that ISP socket is Cat6 style one, VM Hub3 is using Co-ax, so that cannot match

[jbrennand]

Post up photos of your VM wall socket and the ends on the cable that wont connect to the Hub

[Tudor]

VM do not use any equipment used by other ISPs, their network is totally separate. Other ISPs use RJ11 sockets, VM use threaded F type sockets that the cable nowadays just pushes onto.  Look for a box on the exterior of your property any try and trace where the cable goes from it.

[Steven_L]

Hey @Ericshimano,

Welcome back to the community and thanks for taking the time to post.

Have you been able to get this resolved or do you still need further assistance?

Regards,

Steven_L

[Ericshimano]

Yes, VM arranged nice worker for fix it, and already at normal status, thanks all!

[Alex_RM]

Morning Ericshimano,

Glad to hear you were able to get things resolved, thanks for letting us know.

Alex_Rm