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baileyj1976
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Cable entry into property needs attention?

After clearing out my front garden ready to have a driveway laid down I realised that the plastic case over the cable entry into the house is disintegrating (it's ~20 years old). Presumably this belongs to VM so an engineer will need to come out and repair it?

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-tony-
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Re: Cable entry into property needs attention?

not 100% clear what you are saying - post some photos

____________________

Tony
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baileyj1976
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Re: Cable entry into property needs attention?

I should have spent longer searching - there is another thread on the forum regarding replacing the plastic cable cover (and it is a VM engineer visit). Mine is so ancient it was installed by Telewest....

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Hayley_S
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Re: Cable entry into property needs attention?

Hello @baileyj1976,

 

Welcome back to the community page, thanks for posting on here.

 

Sorry to see that your wire is not what it is supposed to be.

 

Please can you post some photo's of this for us?

 

Look forward to your reply.

Hayley
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baileyj1976
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Re: Cable entry into property needs attention?

Hello Hayley,

Thank you for picking this up, but I think I'm getting sorted. I posted on the other thread I eventually found where many people have requested maintenance, and my case is already being processed https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Outside-box-cover-missing/m-p/47529...

Regards,

               James

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Hayley_S
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Re: Cable entry into property needs attention?

Okay no problem 🙂

 

Thank you for letting me know @bailey1976.

 

I will close this conversation while you are talking with the other agent, please do let us know if you do need further help.

 

Many thanks,

Hayley
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