@carl_pearce wrote:
@Ollie1993 wrote:

Didn't realise I could do that! Thanks for sticking with me! its saying my photo file size is too big. So this is from the Internet, but its the exact same.
This clearly isn't right for connecting the hub cable. But its all I have, and when an engineer came the first time round they installed this and I had my hub connected here, I have no idea how.
I'm trying all angles to contact virgin (asking to speak directly to employees and explain the guide is no good for me) but they just keep sending me the same link to view the online guides again. So stuck in a bit of a loop.
Where does the white cable go?
A VM HUB has never plugged into a phone socket.
i assume you dont have the white cable if your picture is a lift from the net - so looking at the box - thats a phone box and of no use today - you say you have had VM there before and if you are convinced it was plugged into a box like that then its possible but that was a good few years ago when VM did a connection via the phone line - that was all solt off to TalkTalk i think
so how long ago did you have VM
the puzzle is that is they have send a quick start their system thinks you have a previous install - not the system i refer to above
so go back to what you have - it might not be an internal box just a cable - the one in the photo would be similar
____________________
Tony