Menu
Reply
SpyderWolf
  • 6
  • 0
  • 0
Joining in
367 Views
Message 1 of 8
Flag for a moderator

Cable damaged

Hello could I find out what the status is of a fault call (107332_11456) please? I was told someone would call me. 

0 Kudos
Reply
Alex_RM
  • 6.68K
  • 345
  • 502
Forum Team
Forum Team
356 Views
Message 2 of 8
Flag for a moderator

Re: Cable damaged

Hi SpyderWolf,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're affected by a fault. I've been able to locate your account using your forum details, just going through diagnostics- can you confirm if you have received a calling card quoting an RP block recently?

 

Alex_Rm

0 Kudos
Reply
SpyderWolf
  • 6
  • 0
  • 0
Joining in
349 Views
Message 3 of 8
Flag for a moderator

Re: Cable damaged

Hi there

I haven't received anything. I was expecting a phone call to arrange a visit.

Regards

Chris

0 Kudos
Reply
Kath_F
  • 33.81K
  • 1.3K
  • 2.74K
Forum Team
Forum Team
313 Views
Message 4 of 8
Flag for a moderator

Re: Cable damaged

Hi Chris, 

Thanks for coming back to us on this and apologies for the inconvenience. 

Taking a look at your account today I can see that the Hub is now showing online after an engineer visit. 

If you are still having an issue, please pop back here and let us know. 

Thanks,

Kath_F
Forum Team




New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
SpyderWolf
  • 6
  • 0
  • 0
Joining in
250 Views
Message 5 of 8
Flag for a moderator

Re: Cable damaged

Hi there Kath

I keep getting intermittent Channel failed CS2004 on all TV channels. Can you assist?

 

TIA

Chris

0 Kudos
Reply
Gareth_L
  • 10.8K
  • 601
  • 1.2K
Forum Team
Forum Team
213 Views
Message 6 of 8
Flag for a moderator

Re: Cable damaged

Hi there SpyderWolf

I can see you have been in touch with us since your post 

How are things looking now?

Let me know if this still needs resolving 

Gareth_L

 

 

0 Kudos
Reply
SpyderWolf
  • 6
  • 0
  • 0
Joining in
209 Views
Message 7 of 8
Flag for a moderator

Re: Cable damaged

Hi Gareth

I am still getting CS2004 errors on my TV. Is it possible to get a diagnostic run on the equipment?

Regards 

Chris 

0 Kudos
Reply
Nathan_B
  • 4.69K
  • 154
  • 313
Forum Team
Forum Team
177 Views
Message 8 of 8
Flag for a moderator

Re: Cable damaged

Hi Chris, 

thanks for coming back. Sorry to see you are still seeing these errors, I can certainly help with getting this looked at further. I am going to send you a pm to take some details

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply