Hello could I find out what the status is of a fault call (107332_11456) please? I was told someone would call me.
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you're affected by a fault. I've been able to locate your account using your forum details, just going through diagnostics- can you confirm if you have received a calling card quoting an RP block recently?
I haven't received anything. I was expecting a phone call to arrange a visit.
Thanks for coming back to us on this and apologies for the inconvenience.
Taking a look at your account today I can see that the Hub is now showing online after an engineer visit.
If you are still having an issue, please pop back here and let us know.
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Hi there Kath
I keep getting intermittent Channel failed CS2004 on all TV channels. Can you assist?
Hi there SpyderWolf
I can see you have been in touch with us since your post
How are things looking now?
Let me know if this still needs resolving
I am still getting CS2004 errors on my TV. Is it possible to get a diagnostic run on the equipment?
Hi Chris, thanks for coming back. Sorry to see you are still seeing these errors, I can certainly help with getting this looked at further. I am going to send you a pm to take some details Regards Nathan
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