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Cable cut outside

Hi somebody has cut through my virgin cable outside can I get an engineer out urgently to fix please? 

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Superfast
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Re: Cable cut outside

quickest way is to call CS and report the issue.

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My Broadband Ping - spgray

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Very Insightful Person
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Re: Cable cut outside

Hello

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Cable cut outside

Good afternoon, 

 

Thank you for taking the time to reach out to us, 

 

I can certainly take a look into this for you. I will need to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M 

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Re: Cable cut outside

Thank you for providing me with all the information via PM. 

 

I have now raised this with the area field manager (AFM) for them to investigate, as soon as I hear anything more, Ill reach out to you.

 

Kind regards,

Zak_M 

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